opuregrove Order & Shipping Policy

---

Thank you for choosing opuregrove. Our goal is to get your grocery and kitchen essentials to you safely, promptly, and with full clarity at every stage of the journey. The sections below explain how we handle order processing, shipping rates, delivery timelines, and the support available to you from checkout through final delivery.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed that same day. Orders placed after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable items are packed with specialized cold-chain insulation and dispatched Monday through Thursday, so they are not held in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and displayed clearly at checkout before you confirm your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has been dispatched from our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

---

Shipping Destinations

opuregrove currently focuses on serving customers within the United States. Shipping options, rates, and delivery estimates for domestic orders are shown at checkout and are subject to the carrier's service availability in your area.

---

Order Tracking & Delivery Confirmation

Once your order leaves our facility, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If you do not receive a tracking number or see tracking updates within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

---

Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins shortly after your order is placed.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at [email protected].
• We will make every effort to honor change requests, but we cannot modify a shipping address once an order has been handed over to the shipping carrier.

---

Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is ready to help:

• Official Business Name: opuregrove
• Customer Support Email: [email protected]
• Customer Support Phone: 13464519409
• Physical Business Address: 111 W CANDLER DR, HOUSTON, TX 77037, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST